Legal
Terms of Service
Last updated: 29 April 2026
1. Who we are
Industrial Hub is a software-as-a-service platform operated by Tunelo (Pty) Ltd (Reg. 2026/298503/07), a South African private company. References to “we”, “us” and “our” mean Tunelo (Pty) Ltd. References to “you” mean the business or person using the service.
2. Service
Industrial Hub provides project, tender and invoice management tools to South African industrial contractors and project-based service businesses. The platform is hosted in Google Cloud Platform's africa-south1 (Johannesburg) region.
3. Account access
Access to Industrial Hub is currently provided on a pre-registration basis. We add staff users to your tenant after onboarding, and they sign in using a Google account whose email address has been pre-authorised by us. You are responsible for keeping the login credentials of the Google accounts you nominate secure, and for the activity of those accounts on the platform.
4. Subscription & billing
Subscriptions are billed monthly or annually in South African Rand (ZAR). The Free tier is provided on a non-binding basis and may be subject to usage limits. Paid subscriptions renew automatically until cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period.
5. Acceptable use
You agree not to use Industrial Hub in any way that breaks South African law, infringes the rights of others, or attempts to disrupt the platform or its other users. We may suspend access if we reasonably believe these terms have been breached.
6. Your data
You retain ownership of all data you put into Industrial Hub. We process it on your behalf as your operator under the Protection of Personal Information Act (POPIA). See our Privacy Policy for the detail.
7. Service availability
We aim to keep Industrial Hub available continuously but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where reasonably possible. Enterprise customers receive an SLA-backed uptime commitment.
8. Liability
To the extent permitted by South African law, our aggregate liability for any claim arising from your use of Industrial Hub is limited to the fees you have paid us in the 12 months preceding the claim. We are not liable for indirect, consequential or business-loss damages.
9. Changes
We may update these terms from time to time. Material changes will be notified by email to your tenant's billing contact at least 14 days before they take effect.
10. Contact
Questions about these terms: support@industrial-hub.co.za.